Shipping policy
Shipping & Delivery Policy
Our goal at NIU GROUPS / inahsi.eu is to deliver your Inahsi Naturals hair care products quickly and securely throughout Europe. Below you will find information about our shipping methods, shipping costs and estimated delivery times.
Order Processing: Orders are processed as soon as payment has been received.
Tracking: Once your order has been shipped, you will receive an email with a track & trace code so you can follow your shipment.
Secure Delivery: We work with established European carriers and handle every order with care from checkout to delivery.
Shipping Costs and Methods
The Netherlands
We ship within the Netherlands exclusively via PostNL.
| Shipping Method | Order Value | Shipping Cost |
|---|---|---|
| PostNL (1 to 2 working days) | €0.00 to €39.99 | €4.95 |
| PostNL (1 to 2 working days) | €40.00 and above | Free shipping |
Belgium
We ship to Belgium exclusively via PostNL.
| Shipping Method | Order Value | Shipping Cost |
|---|---|---|
| PostNL Belgium (1 to 2 working days) | €0.00 to €39.99 | €4.95 |
| PostNL Belgium (1 to 2 working days) | €40.00 and above | Free shipping |
Germany
We ship to Germany via GLS.
| Shipping Method | Order Value | Shipping Cost |
|---|---|---|
| GLS Germany (2 to 3 working days) | €0.00 to €44.99 | €5.95 |
| GLS Germany (2 to 3 working days) | €45.00 and above | Free shipping |
France, Italy and Luxembourg
Please note: For Italy, we currently ship only to the mainland. Sicily and Sardinia are excluded.
| Country | Shipping Method | Order Value | Shipping Cost |
|---|---|---|---|
| France | GLS EU (2 to 3 working days) | €0.00 to €59.99 | €6.99 |
| France | GLS EU (2 to 3 working days) | €60.00 and above | Free shipping |
| Italy (Mainland) | GLS EU (2 to 3 working days) | €0.00 to €59.99 | €6.99 |
| Italy (Mainland) | GLS EU (2 to 3 working days) | €60.00 and above | Free shipping |
| Luxembourg | GLS EU (2 to 3 working days) | €0.00 to €59.99 | €6.99 |
| Luxembourg | GLS EU (2 to 3 working days) | €60.00 and above | Free shipping |
Spain and Portugal
Please note: We currently ship only to mainland destinations. The Balearic Islands, Canary Islands, Ceuta, Melilla, Madeira and the Azores are excluded.
| Country | Shipping Method | Order Value | Shipping Cost |
|---|---|---|---|
| Spain (Mainland) | GLS EU (2 to 3 working days) | €0.00 to €59.99 | €6.99 |
| Spain (Mainland) | GLS EU (2 to 3 working days) | €60.00 and above | Free shipping |
| Portugal (Mainland) | GLS EU (2 to 3 working days) | €0.00 to €59.99 | €6.99 |
| Portugal (Mainland) | GLS EU (2 to 3 working days) | €60.00 and above | Free shipping |
United Kingdom
Please note: We currently ship only to England, Wales and Scotland.
| Destination | Shipping Method | Order Value | Shipping Cost |
|---|---|---|---|
| England, Wales & Scotland | GLS (2 to 4 working days) | £0.00 to £69.99 | £12.95 |
| England, Wales & Scotland | GLS (2 to 4 working days) | Above £70.00 | Free |
Delivery Information
1. Estimated Delivery Times
- The Netherlands: usually 1 to 2 working days via PostNL.
- Belgium: usually 1 to 2 working days via PostNL.
- Germany: approximately 2 to 3 working days via GLS.
- France, Italy and Luxembourg: approximately 2 to 3 working days via GLS.
- Spain and Portugal: approximately 2 to 3 working days for mainland destinations via GLS.
- United Kingdom: approximately 2 to 4 working days via GLS.
Delivery times are estimates provided by our carriers and are not guaranteed. Delivery may take slightly longer during busy shopping periods, public holidays, severe weather or unforeseen courier delays.
2. Changing or Cancelling Your Order
To ensure fast delivery, we aim to process and pack orders as quickly as possible. If you need to change your order or shipping address, please contact us immediately at info@inahsi.eu .
Once our warehouse has prepared your parcel for shipment, we cannot guarantee that the order can still be changed or cancelled.
3. Delivery Issues & Missing Packages
If your track & trace information shows that your parcel has been delivered but you cannot find it, please first check with household members, neighbours and any nearby parcel or service point.
You may also contact the carrier shown in your track & trace information. The carrier may have additional information about the delivery location.
If the carrier cannot resolve the issue, please contact our customer service team at info@inahsi.eu so that we can investigate the shipment.
4. Missed Delivery Attempts
If you are not at home at the time of delivery, the carrier may leave your parcel with a neighbour, deliver it to a nearby service point or schedule another delivery attempt.
Please check your personal track & trace link for the latest delivery information and instructions.
Contact Information
If you have any questions regarding shipping or delivery, please contact us:
NIU GROUPS
Inahsi Naturals Europe – inahsi.eu
Satijnbloem 45
3068 JP Rotterdam
The Netherlands
Email: info@inahsi.eu
Phone: +31 108920186
Chamber of Commerce (KvK): 98784412