Please read this Privacy Policy carefully. By using or accessing any of our Services, you acknowledge that you have read and understood this Privacy Policy and how your information may be collected, used and disclosed as described below.

Personal Information We Collect or Process

When we use the term "personal information", we mean information that identifies you or can reasonably be linked to you or another person.

Personal information does not include information collected anonymously or information that has been de-identified so that it cannot reasonably be linked to you.

Depending on how you interact with our Services, where you live and what is permitted or required by applicable law, we may collect or process the following categories of personal information:

• Contact details, including your name, address, billing address, shipping address, phone number and email address.
• Financial information, including payment card details, transaction details, payment method, payment confirmation and other payment-related information.
• Account information, including your username, password, security information, preferences and settings.
• Transaction information, including products you view, add to your cart or wishlist, purchase, return, exchange or cancel, together with your previous transactions.
• Communications with us, including information you provide when contacting our customer service or otherwise communicating with us.
• Device information, including information about your device, browser, network connection, IP address and other unique identifiers.
• Usage information, including information about how and when you interact with or navigate our website and Services.

Personal Information Sources

We may collect personal information from the following sources:

• Directly from you, including when you create an account, visit or use the Services, make a purchase, contact us or otherwise provide personal information to us.
• Automatically through the Services, including from your device when you use our Services or visit our website and through cookies and similar technologies.
• From our service providers, including companies we engage to provide technology or other services on our behalf.
• From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us and which Services you use, we may use your personal information for the following purposes:

How We Disclose Personal Information

In certain circumstances, we may disclose personal information to third parties for legitimate business purposes and subject to this Privacy Policy.

• With Shopify, vendors and service providers that perform services on our behalf, such as IT services, payment processing, analytics, customer support, cloud storage, fulfilment and shipping.
• With business and marketing partners that help us provide marketing services or advertise our products.
• When you direct us, request us or otherwise consent to sharing information with a third party, for example where sharing is necessary to deliver your order.
• With our affiliates or other companies within our corporate group.
• In connection with a business transaction, legal obligation, government request or where necessary to protect our Services, rights, customers or other persons.

Relationship with Shopify

Third-Party Websites and Links

Our Services may contain links to websites or other online platforms operated by third parties. If you follow links to websites that are not controlled by us, you should review their privacy, security and other applicable policies. We are not responsible for the privacy or security practices of third-party websites or platforms.

Children's Data

Our Services are not intended to be used by children, and we do not knowingly collect personal information about children below the applicable age of legal capacity in their jurisdiction. If you are a parent or guardian and believe that a child has provided us with personal information, please contact us to request its deletion where applicable.

Security and Retention of Your Information

We take reasonable measures to protect personal information. However, no security system or transmission method can be guaranteed to be completely secure. We recommend that you do not use unsecured communication channels to send sensitive or confidential information.

How long we retain personal information depends on factors such as whether we need it to maintain your account, fulfil orders, provide Services, comply with legal obligations, resolve disputes or enforce contracts and policies.

Your Rights and Choices

Depending on where you live and subject to applicable law, you may have some or all of the following rights relating to your personal information:

• Right to Access. You may request access to personal information that we hold about you.
• Right to Delete. You may request deletion of personal information we maintain about you, subject to applicable legal exceptions.
• Right to Correct. You may request correction of inaccurate personal information.
• Right to Data Portability. In certain circumstances, you may request a copy of your personal information in a portable format or request that it be transferred to another organisation.
• Managing Communication Preferences. You can unsubscribe from promotional emails at any time by using the unsubscribe option contained in our marketing emails. We may still send you non-promotional communications relating to your orders, account or customer service requests.

Additional Rights for EEA and UK Residents

If you reside in the European Economic Area or United Kingdom, subject to applicable legal conditions and exceptions, you may also have:

• Right to Object to Processing. You may have the right to object to certain processing of your personal information.
• Right to Restrict Processing. You may ask us to restrict processing of your personal information in certain circumstances.
• Right to Withdraw Consent. Where our processing relies on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before consent was withdrawn.
• Right to Data Portability. Where applicable, you may receive certain personal information in a structured, commonly used and machine-readable format.

Exercising Your Rights

You may exercise applicable privacy rights by contacting us using the details provided below.

We will not discriminate against you for exercising your privacy rights. We may need to verify your identity before processing your request, where permitted or required by law.

We will respond to valid requests within the time limits required by applicable law.

Complaints

If you have concerns about how we process your personal information, please contact us using the contact information below.

Depending on where you reside, you may also have the right to lodge a complaint with your local data protection supervisory authority. EEA supervisory authorities are listed by the European Data Protection Board .

International Transfers

Your personal information may be transferred, stored or processed outside the country in which you live.

Where personal information is transferred outside the European Economic Area or the United Kingdom, we rely on recognised transfer mechanisms where required, such as European Commission Standard Contractual Clauses, equivalent UK transfer mechanisms or an applicable adequacy decision.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for operational, legal or regulatory reasons. When we update this Privacy Policy, we will publish the revised version on this website and update the "Last updated" date above.

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