To make returning your order as easy as possible, you can register your return through our online return portal.

Simply enter your order details, select the item you wish to return and follow the instructions provided in the portal.

If you need assistance with your return, you can also contact our customer service team at info@inahsi.eu .

You have the right to request a return within 14 days after receiving your order.

After notifying us of your return within this 14-day period, the product should be returned to us promptly in accordance with the instructions provided through our return portal.

To be eligible for a full refund, the product should be returned in the same condition in which you received it, unused where reasonably possible, complete and preferably in its original packaging.

Please retain your order confirmation, receipt or other proof of purchase.

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If you are returning an item because you have exercised your right of withdrawal or no longer wish to keep the product, the applicable return shipping cost will be shown in our return portal before you complete your return request.

If the return is required because we sent you an incorrect item, or because an item arrived defective or damaged, we will provide the appropriate return solution at no additional cost to you.

Please inspect your order when it arrives and contact us as soon as possible if an item is defective, damaged or incorrect.

Email us at info@inahsi.eu and include your order number together with clear photographs of the item and, where relevant, the packaging.

Once we have reviewed the issue, we will provide the appropriate solution, which may include a replacement, return label or refund.

If you receive a defective, damaged or incorrect product and an exchange is appropriate, please contact us at info@inahsi.eu .

Depending on stock availability and the circumstances of the return, we may arrange a replacement of the same product.

We process and prepare orders as quickly as possible.

If you wish to cancel your order, please contact us immediately at info@inahsi.eu .

If your order has already been prepared or handed over to the carrier, we may no longer be able to cancel the shipment. You may still exercise your applicable return rights after receiving the order.

Certain products may be excluded from return where permitted by applicable law.

This may include:

• Personalised or custom-made products.
• Gift cards.
• Sealed products that are not suitable for return for health protection or hygiene reasons where the seal has been broken after delivery, where the applicable legal exception applies.
• Other products that are legally excluded from the right of withdrawal.

You may inspect a product as you normally would in a physical shop. If a product has been handled beyond what is reasonably necessary to establish its nature, characteristics and functioning, we may be entitled to deduct any resulting reduction in value from the refund, where permitted by law.

Once your return has been received and inspected, we will notify you regarding the status of your refund.

When a refund is approved, it will be issued to your original payment method.

Please allow some processing time for your bank, credit card provider or payment provider to credit the amount to your account.

Depending on your payment provider, it may take several working days after we process the refund before the amount appears in your account.

Where required under applicable consumer law, eligible standard delivery costs will be refunded when you exercise your statutory right of withdrawal. Any additional amount paid for a more expensive delivery method than our standard delivery option may not be refundable.

• First, check your bank or payment account again.
• If you paid by credit card, contact your credit card provider, as processing times may vary.
• You may also wish to contact your bank or payment provider.
• If you have completed these steps and still have not received your refund, please contact us at info@inahsi.eu .

Please register your return through our return portal before sending your parcel.

Inahsi Naturals
Satijnbloem 45
3068 JP Rotterdam
The Netherlands

Thank you for choosing Inahsi Naturals Europe. We appreciate your trust and will always do our best to make your shopping experience smooth and reliable.

If you have any questions about a return or refund, please contact us:

Inahsi Naturals EU

Email: info@inahsi.eu
Phone: +31 108920186

Address:
Satijnbloem 45
3068 JP Rotterdam
The Netherlands

Chamber of Commerce (KvK): 98784412
VAT: NL868641704B01