Frequently Asked Questions

How Can We Help?

Everything you need to know about our products, shipping, policies, and easy returns, so you can shop with confidence and enjoy a smooth experience from start to finish.

Brand, Formulas & Curly Routine

  • The word Inahsi is pronounced In-Ah-see. The name symbolises our dedication to natural beauty and wellness, as we go to great lengths to formulate clean products that will replenish, nourish, and hydrate textured curls.

  • Yes, our line is 100% Curly Girl Method (CG) friendly. All products are non-drying, with no drying alcohol, no drying silicone (non-water-soluble) and no drying sulfates.

  • Inahsi products are created by a cosmetic chemist and trichologist who specialises in scalp health and moisture retention. High-performing plant-based ingredients help maintain curls and prevent harsh sulfates, silicones, parabens, and phthalates from damaging them.

  • Yes, all of our products are 100% cruelty-free, meaning we never test on animals and never use ingredients tested on animals at any stage of production.

  • Certain formulas include plant oils and plant-based ingredients such as shea butter or coconut oil. At this time, all Inahsi products contain either nut-based oils (like shea) and/or coconut-derived ingredients, so we do not currently offer certified nut-free or coconut-free options. If you have a nut or coconut allergy, please refer to the full ingredient list on each product page and consult your healthcare provider before use.

  • Yes, our gentle, plant-based formulas are safe for children and expectant mothers. If you have sensitive skin or special pregnancy questions, please consult your doctor or use our Fragrance-Free line.

  • Yes, on chemically treated and/or permed hair, Inahsi products are extremely effective in providing deep moisture, balancing the protein/moisture ratio and repairing damaged hair. For best results on permed or chemically treated hair, we recommend starting with the Soothing Mint Clarifying Shampoo to gently cleanse without stripping. Follow with Aloe Hibiscus Leave-In Conditioner to hydrate and restore softness. Use the Rock Your Curls Enhancing Cream or Pamper My Curls Sculpting Glaze to define curls and protect your hair’s structure. Regular deep conditioning and protein treatments are also beneficial for strengthening and maintaining the health of treated hair.

  • We use subtle natural fragrances, including invigorating peppermint, uplifting citrus and calming botanical extracts. Additionally, there is a line of Fragrance-Free products for sensitive scalps.

  • Yes. Selected Inahsi Naturals bestsellers are also available in larger sizes, suitable for daily curly hair care. Larger bottles offer better value and help reduce packaging waste compared to purchasing multiple smaller products. Availability varies by product, so check individual product pages for current sizes.

  • Wash with Soothing Mint Clarifying Shampoo to cleanse and reset buildup, while nourishing the scalp.

    If your curls are tangled, use Pamper My Curls Moisture Mist or Aloe Hibiscus Leave-In to untangle, hydrate and moisturise. For dry, coarse, or tight curls, opt for richer conditioners and layer a leave-in for extra softness. If you have fine curls or waves, use a lighter mist and avoid heavy products to prevent weighing hair down. Adjust the frequency and type of product based on your hair’s texture, porosity, or if you are dealing with extra dryness, frizz, or damage, so your routine matches your unique curl needs.

    Use Seal in Moisture & Hold with Rock Your Curls Enhancing Cream or Pamper My Curls Sculpting Glaze to define and hold the curls.

Order & Shipping

  • Delivery to the Netherlands and Belgium takes 1-2 business days. Delivery to EU countries (including the UK) takes 2-5 working days after placing your order. Once your order has been dispatched, you will receive an email containing a Track & Trace link, which will allow you to track your package online during the delivery process.

  • Yes, inahsi.nl ships all over the Netherlands, all over the European Union, and to selected international destinations in Europe. Every international shipment is monitored step by step, and you can follow your shipment all the way to your doorstep!

  • Standard shipping rates will be calculated at checkout based on package weight and destination country. There is a 15% discount on the 1st order, and all orders over €40 are free of shipping costs!

  • If you need to make changes or cancel your order, please contact us as soon as possible. Orders received in our processing area are as good as we can make them, but once an item is prepared or placed in our shipment queue, there are no guarantees of cancellation. Custom-made or pre-order items are not eligible for exchange after being purchased.

  • Please check the Track & Trace status. If it shows "delivered" but you cannot find your package, you need to contact the shipping company directly to locate it. Please contact customer support by email if you require additional help after calling the carrier.

Return Policy & Store Policies

  • Yes, some bestsellers come in more substantial value sizes and environmentally friendly refill packs. Product availability may vary, so we recommend checking the individual product pages to see which items are offered in refill or larger sizes. This helps you replenish your preferred formulas while cutting down on single-use plastic.

  • Items can be returned within 14 days of receipt. Products must be returned in their original condition, unused and unopened, and wrapped in their original packaging. There are no restocking fees, and all sale items can be returned under certain conditions.

  • Return shipping charges will be borne by the customer if the item is a change of mind. If the product was sent to you incorrectly, or was defective or damaged when it was sent, return shipping is free of charge. Before users register, shipping fee information is shown in the return portal.

  • Refunds are processed within 14 days of the returned package being received. Refunds are issued in the same way as your original payment.

    Note: It could take extra business days for the money to be deposited into your account, depending on your financial institution and/or provider.

    For more information, please feel free to visit our Privacy, Refund, and Shipping policy.

INAHSI

Your Curls Without Compromise

When you choose this brand, you are embracing a profound personal message: "Inahsi" means celebrating the beautiful you that you were born into. Their entire philosophy rejects societal beauty standards, giving your unique curls the exact representation, freedom, and tailored nourishment they truly deserve.